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Dashboard

The home screen — revenue widgets, top dishes, business hours, insights.

015 min read

Tour of the Dashboard home

A guided look at the four stat cards, revenue chart, top dishes, insights, and business hours panel.

The four stat cards

At the top of the Dashboard you will always see four cards: Total Revenue, Total Orders, Average Rating, and Pending Reservations. Each card shows the current value, a small green or red arrow indicating change versus last month, and the "Last month" comparison line underneath.

  • On a wide monitor the cards sit side-by-side. On a laptop or narrow window they wrap to two rows automatically.
  • Green numbers mean you are up versus the previous month, red means down. Grey means there is no prior-month data yet.

Revenue Analytics chart

Below the stat cards is the "Revenue Analytics" panel. Use the "This Week" and "Last Week" pills to toggle the comparison line. The chart aggregates orders cleared with Paid status — pending and cancelled orders are excluded so the figure reflects real money.

Top Dishes

The Top Dishes list shows your ten best-selling items, each with a trophy or rank icon, the dish name, and a "Sold: N" count. Rankings are recalculated whenever an order moves to the Clear status.

  • A dish disappears from this list if you delete it from your Menu, even if it sold well historically.
  • Tap a dish to jump to its menu entry and edit price, photo, or allergen tags.

Insights, Business Hours, Price Level

The right column stacks three cards: Insights (Pending Reservations and Unread Chats counts), Business Hours (your weekly schedule with green or red pills per day), and Price Level ($ to $$$$). All three are interactive — the pencil icons open editors directly.

Earnings export

  1. 01Find the "Your earnings this month" block on the Dashboard.
  2. 02Confirm the headline figure matches what you expect — it is the same total used in the Total Revenue card.
  3. 03Click Export Report to download a PDF statement with the orders list and totals for the current period.
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024 min read

Reading the revenue widgets

Understand how Total Revenue, change percentages, and the weekly chart are calculated.

What counts as revenue

Total Revenue sums the final price of every order that reached the Clear status this month, in your account currency. The number is prefixed with your currency symbol (for example $ or €) pulled from your restaurant profile.

Orders sitting in Order received, Preparing, Plating, or At table do not count yet — only cleared orders do. This matches how your accountant would close the books.

How the change percentage works

The small green or red badge on each card compares the current month's value to the previous month at the same point in time. For Total Revenue the comparison line reads "Last month: $X,XXX". For Total Orders it reads "Last month: N orders".

  • Early in a new month the percentage will look exaggerated — there is little data to compare against. Wait a week before drawing conclusions.
  • A grey arrow with no percentage means no prior-month data exists. That is normal for new restaurants.

This Week vs Last Week chart

  1. 01In the Revenue Analytics card, click "This Week" to see the current 7-day curve.
  2. 02Click "Last Week" to overlay the previous 7-day curve.
  3. 03Hover any point to read the exact day total.

Numbers do not match my POS

  • Confirm your POS reports use the same date range — Hesett uses calendar months, not 28-day cycles.
  • Refunds reduce revenue: an order that was cleared and then refunded is removed from the total.
  • Tips entered manually by waiters via the Waiter app are included in the order's final price; if your POS reports tips separately the totals will differ by that amount.
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034 min read

Order statuses explained

A breakdown of every status an order can be in, from Order received to Clear, and what triggers each transition.

The five live statuses

Every active order flows through five statuses in order: Order received, Preparing, Plating, At table, and Clear. They appear as coloured counter badges at the top of the Orders screen — blue for Received, purple for Plating, and so on. The Dashboard counts only orders that reach Clear.

What each status means

  • Order received — the kitchen has not started yet. The order has just arrived from the customer menu, a waiter, or a delivery platform.
  • Preparing — a Chef has acknowledged the ticket and started cooking.
  • Plating — items are cooked and being assembled. This is the last warning a Waiter has to be ready to run.
  • At table — the food has been delivered. The customer can pay or order more.
  • Clear — the bill is settled and the table is freed. Revenue and Top Dishes update at this point.

Who can change status

Status changes are role-gated. Chefs typically move tickets from Order received through Plating. Waiters mark At table once food is delivered. Managers and Admins can move any order to Clear or back if a mistake was made. If the dropdown is greyed out, your role does not have permission.

Cancelled and refunded orders

  • An order set to Cancelled does not count toward revenue or Top Dishes.
  • Cancelled and Clear orders both leave the live counters but remain in the Cleared Orders Analytics report.
  • If you accidentally clear an order, an Admin can reopen it from the Orders screen filter — find it under "All" and reset the status.
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