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Orders

The live feed, status flow, payment chips, cleared-order history.

014 min read

Working an order from received to delivered

Move every order through the four-step timeline and keep the kitchen and floor aligned.

The Order Timeline

Each order card has an "Order Timeline" with four steps: "Order received" (blue, receipt icon), "Preparing" (orange, restaurant icon), "Plating" (purple, meal icon), and "At table" (green, table icon). A new ticket always starts at "Order received".

Advance the status

  1. 01Open the order from the live feed. The current step is shown at the top of the card.
  2. 02Tap the next step in the timeline to move it forward — for example from "Preparing" to "Plating".
  3. 03When the food is on the guest table, tap "At table". This stops the timeline and arms the order for payment.

Auto-printing new tickets

When a new order arrives the dashboard prints a slip titled "NEW ORDER". Added items on an existing order print as "NEW ITEM(S)" so the kitchen never re-fires what is already cooking.

Handy actions on the order card

  • Use the "Swap table" tooltip to move an order to a different table without re-entering it.
  • Use "Cashier" to jump straight to payment when the guest is ready to settle.
  • The "Order comment" block surfaces special requests written by the customer.
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022 min read

Confirming a cash payment

Switch an order from "Cash (Pending)" to "Cash" once the guest has paid at the table.

Why the Pending state exists

When a customer picks cash at checkout, the order is tagged with the payment method "Cash (Pending)". This signals that the bill is calculated but the money has not yet been collected on the floor.

Confirm the payment

  1. 01Open the order and scroll to the "Payments" section.
  2. 02Tap the "Confirm" button on the cash entry — a dialog asks "Confirm cash payment?".
  3. 03Read the message and tap "Confirm". A toast "Cash payment confirmed" appears and the chip flips from "Cash (Pending)" to "Cash".

Reading the payment chips

  • Each entry shows either "Card" or "Cash" with a "Paid" or "Unpaid" badge.
  • The header summary reads "Fully paid" or "Not fully paid" so you can see at a glance whether the bill is settled.
  • If a guest splits across methods you will see "Mixed" as the order-level payment method.
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033 min read

Reading the Order Details panel

A guided tour of every block on an open order — items, party, payments, and timeline.

Header

The panel is titled "Order Details" and shows the table number, order number, and the elapsed time since the ticket was opened.

Order Items

The "Order Items" block lists every dish in the order with quantity, modifiers, and price. Items added after the initial fire are flagged so the kitchen sees them as new.

Order comment and Table Party

  • "Order comment" surfaces guest notes — allergies, no onions, birthday plate, anything typed at checkout.
  • "Table Party" shows the number of guests so you can pace courses correctly.

Payments

The "Payments" section lists every transaction on the bill. If nothing is captured yet you will see "No payment activity yet". A failed load shows "Error loading payments" — refresh once and it usually recovers.

Order Timeline

At the bottom, the "Order Timeline" mirrors the four-step status so anyone opening the panel can see where the order stands without opening the live feed.

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043 min read

Finding past orders in Cleared Orders

Search, filter, and export the history of completed orders for accounting and audits.

Open Cleared Orders

From the live orders screen tap the "Cleared Orders" tooltip in the toolbar. The page header reads "Cleared Orders" with the subtitle "View and manage completed orders". Only orders whose status reached "Clear" appear here.

Filter by date

  1. 01Pick a start date in the "From" picker.
  2. 02Pick an end date in the "To" picker.
  3. 03The list updates as soon as both dates are set.

Export for accounting

  • Use "Export CSV" to download a spreadsheet you can open in Excel or Numbers.
  • Use "Export PDF" when you need a printable record for a tax or supplier review.
  • "Analytics" opens a chart view of revenue, average ticket, and order count over the selected range.

Empty states

A fresh restaurant or a quiet day shows "No Cleared Orders" with the subtitle "No orders have been completed yet". On a busy day where everything is still in service the live feed shows "All orders have been completed" once the last one clears.

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